NOVAIR PLUS

PRIVACY POLICY and TERMS OF USE

Effective Date: November 1st 2024

This Privacy Policy describes how Novair Heat Pumps Inc. ("we," "us," or "our") collects, uses, and shares information through our website, www.novairplus.com (the "Site"), and any other sites we own, operate, or control, including our social media profiles.

By accessing or using our Site, you agree to the terms outlined in this Privacy Policy. Please read it carefully and contact us at info@novairplus.com if you have any questions.

1. Information We Collect

Personal Information

We may collect personal information when you provide it directly to us, such as:

Contact Information: Your name, email address, phone number, and mailing address.
Transaction Details: Information related to your purchases, orders, or services.

Automatically Collected Information

When you use our Site, we may automatically collect:

Device Information: Your IP address, browser type, operating system, and device type.
Usage Data: Pages visited, time spent on pages, and links clicked.
Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze traffic, and support our marketing efforts. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect to:

Provide, improve, and personalize our products and services.
Respond to inquiries and offer customer support.
Process orders and manage transactions.
Send promotional communications, where permitted by law.
Administer contests, surveys, and other Site features.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following ways:

Service Providers: We work with third-party providers (e.g., payment processors, marketing services) to support our operations, who agree to keep your information confidential.
Legal Compliance: We may disclose information if required by law or if we believe it is necessary to protect our rights, comply with legal processes, or safeguard our users.
Corporate Transactions: In the event of a merger, acquisition, or asset sale, personal information may be transferred to the acquiring entity.

4. Your Rights and Choices

You may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Update or correct your personal information.
Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
Opt-Out: Unsubscribe from marketing communications by following the opt-out link in our emails or contacting us.

5. Security of Your Information

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Links to Third-Party Sites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If we discover that we have inadvertently collected such information, we will delete it promptly.

8. International Use

Our Site is controlled from our offices in Canada. If you access our Site from outside Canada, you are responsible for compliance with local laws.

9. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this page regularly to stay informed about our data practices.

10. Contact Us

For questions or concerns regarding this Privacy Policy or to exercise your rights, please contact us at:

Novair Heat Pumps Inc.
Email: info@novairplus.com
Phone: (506) 382-3070
Address: 300 Baig Blvd Suite C1, Moncton, NB, E1E 1C8